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Frequently Asked Questions

What is JuniorWatch?

JuniorWatch is a computer tool and Internet service to help you keep kids safe online. Please check out this page for details.

How much does it cost?

The basic service is absolutely free. We also provide several paid service plans for more features and better support. Please check out this page for details.

JuniorWatch looks familiar? is a new service. However, it shares the same engine with its sister service, which has been up for more than a year with over 20,000 users world wide. You can expect JuniorWatch to have the same level of robustness as

Why is my location not accurate?

When surrounding wi-fi signals are insufficient, the positioning method falls back to IP geo-mapping, which is much less accurate. Please make sure your wi-fi interface is on.

We use Skyhook’s WPS (WiFi Positioning System) for locating the computers. The coverage of Skyhook WPS is usually very accurate in most part of North America, Europe, Australia and parts of Asia. Skyhook is constantly improving their geo-mapping database for other areas in the world. However, it’s a huge task and it takes time.

You can check the WIFI coverage in your area here.

A quicker way to improve the accuracy now is to submit the location of your wi-fi access points to Skyhook. This would benefit all who uses Skyhook for location based applications including JuniorWatch. The more people submit locations, the more accurate the locations will be for that area.

What is the JuniorWatch tray icon for?

The tray icon on the Windows task bar shows that JuniorWatch client is running. It also prevents abusive anonymous usage of the software to spy on a legitimate computer user without his or her knowledge. Currently only paid users with verified identify have the option to hide the tray icon. We have parents turning the icon off, and we have parents leaving it on letting the kids know they are being monitored. Free user's identity can't be verified and as a result the tray icon is always displayed.

What is FamilyShield?

Powered by OpenDNS, FamilyShield is the single easiest way to protect your kids online, block adult websites, and protect your family from phishing and malware. Completely free.

What does FamilyShield block?
  • Adult websites that are unsuitable for kids
  • Proxy and anonymizer sites commonly used by savvy kids to bypass traditional Web filters
  • Phishing sites that aim to trick you into handing over personal or financial information
  • Virus-spreading malware websites

What systems does JuniorWatch support?

Currently JuniorWatch support Windows PC and Android Smartphone. Windows client supports Windows XP, Viasta and Windows 7. Android client supports Android 2.2 and up.

Can I help?

You can help us spread the word out. We have three reward programs:
  • Our in-house referral program. Share the LockItTight URL with your login to earn 20% commission
  • 20% commission through a 3rd party affiliation program with ShareASales
  • Enterprise installation referral, 25% percent of commission on sales. Contact us at

You may download the Windows client from CNET or the Android client from Android Market, only if you agree to the following license agreement. Please do not proceed if you do not agree.

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Download Windows Client from CNET

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Download Windows Client Locally

Download Android Client from Android Market

● By click "download", you agree to all terms of use for using JuniorWatch Service and client software.

Get Help

Support Email:
Support Phone: +1(858)633-6555
When calling or emailing, please provide your account email address or login for speedier help.