Recent Posts

Topic: General Discussion / Duplicate Reports

I have been getting duplicate reports for months, it didn’t really matter when I was on the premium service and was allowed 100 reports, but now I’m on the standard service and at least half of my 50 reports are exact duplicates. Same info, date stamp..the works. How can I prevent duplicate report logs? Thank you.

Topic: Bug Report / Contract ended Prematurely!!

Thanks for the prompt response. The service is working as said.

Topic: Bug Report / Contract ended Prematurely!!

Hi,

I am sorry for the problem. It seems your 05/09 payment was partially applied to previous overdue. Please do not worry, I have applied credit to your account. The credit will allow you to use JW service at your current service level for one more month. Thanks for being a loyal customer of JW and have a nice day!

JW Support

Topic: Bug Report / Contract ended Prematurely!!

Hi Admin,

Even after paying monthly for the JW services on 9th may, My account shows amount due today 19th may in just 10 days!! what sort of deceiving is this??

I want my money back!!

Topic: Feature Request / Get the browser history from my son's computer

What about history from In-Private or Incognito sessions?

Topic: Feature Request / Data Exporting and Report Pages

I love this idea!!!!

Topic: Bug Report / Can't pay with Paypal !!!

Thanks for your report. There was a problem in interfacing with Paypal from Juniorwatch.com. Now the problem is resolved and you should be able to make payment.

Thanks,
JW Admin

Topic: Bug Report / Can't pay with Paypal !!!

Please fix this ASAP!
JuniorWatch.com
Your purchase couldn’t be completed
This recipient is currently unable to receive money.
Your purchase couldn’t be completed
There’s a problem with the merchant’s PayPal account. Please try again later.

Thanks!

Topic: Feature Request / VOIP Log

Sorry at this time, logging voip is not supported.

JW Admin

Topic: Feature Request / VOIP Log

Hello,

Can you do something to log VOIP talks? like Skype or Oovoo?

Thanks

Topic: General Discussion / No reports displaying

Hi bpwd,

It seems the last report from this device was on 03/25/2013 which is more than a month ago. Could you please verify the client software was not uninstalled from the device?

Thanks,
Admin

Topic: General Discussion / No reports displaying

My daughter’s tablet is no longer reporting. It has been about a month since I installed the free version and it is set up to use a mobile wifi hotspot. There have been no reports. Any ideas? Can I refresh it remotely or something?

Topic: Bug Report / Upgraded

Thanks for your support to upgrade. Your account is current and not showing any balance due. Are you still get the email? If so, it might be an email system bug and I will open a ticket for it.

Thanks,
Admin

Topic: Bug Report / Upgraded

This morning I upgraded from free to premium and made my payment through Paypal. I continue to get the message that $8.97 is due (Premium for 1 month for 3 computers.). Please help.

Topic: Feature Request / Automatic Upgrade of client software on target computer request

Hi,

The Client software on Windows should automatically upgrade itself. However, if the software was not installed as Administrator, or if it is running as non-administrator accounts, the software will not be able to upgrade itself. Sometimes, there are antivirus software or firewall which prevent the client software upgrade itself.

Thanks,
Admin

Topic: Feature Request / Automatic Upgrade of client software on target computer request

Hi,
I have been using Juniorwatch since past few months. The experience so far is kind of neutral. This is because the reports are unavailable for certain time interval. Upon investigation, it’s revealed that the client software on target computer is outdated. In my case the target computer is accessible less often.
Therefore, I want to know whether it is possible to install client software which doesn’t require any manual upgrade? Just like ‘Install and forget’ kind of thing.

Thanks.

Topic: Bug Report / Stopped getting reports

Hi it seems your device is not running the latest client software. Please download and install the latest client from http://www.juniorwatch.com/download.

Thanks
Admin

Topic: Bug Report / Stopped getting reports

I have stopped getting reports from past 5 days. Can the Admin look into this?

Topic: General Discussion / windows 8

JW does support windows 8. I think your problem might be caused by one-device-limit for free account. Could you please remove the current device and install the software on the windows 8 computer?

Thanks,
Admin

Topic: General Discussion / windows 8

I was using JW on my laptop. I went to install it on our new computer, but it won’t install because it’s a Windows 8 computer. When will you make the program available for Windows 8?

Topic: Feature Request / report presentation

These are good points. I am feeding back to them to our dev team and will update you later.

Thanks,
Admin

Topic: General Discussion / Wake up interval

Hi,

Sorry for late on responding your question. The “wake up interval” is the time period that a client may wake up and check the sever to see if any configuration changes or any commands from server need to be executed on client. The shorter it is, the more responsive the client is.

Thanks,
Admin

Topic: General Discussion / Wake up interval

Still not certain regarding question above. Is this forum alive? How to contact support in case of some need? Is this forum the only way? Get one month ultimate service for few computers need these questions be answered whilce considering this for more installations and advance payments.

Topic: Feature Request / report presentation

Would be nice to have
1. chronological order with the newest reports on the first page
2. option to see all types of reports for a moment (screenshot, camera shot, key, etc.) on one page

Topic: General Discussion / switched computer

To change computer, you need to uninstall the software on the old computer. You can do so at the device page under your account by clicking “Delete Device” button. Then you will be able to install on a new computer.

Thanks,
Admin